Refund Policy for Hoxtoon.com

Effective Date: 05 – 10 – 2024

At Hoxtoon.com , customer satisfaction is important to us. We strive to provide a reliable and high-quality IPTV experience. However, we understand that issues may arise. Please read our refund policy carefully before purchasing any subscription.

1. Eligibility for Refund

We offer refunds only under specific conditions:

• Technical Issues : If you are unable to access our IPTV service due to a technical issue on our side that we are unable to resolve.

• Duplicate Payments : If you were charged more than once for the same subscription.

To be eligible for a refund, you must contact us within 7 days of your purchase.

2. Non-Refundable Situations

Refunds will not be issued for:

• Incorrect device configuration or unsupported devices

• Poor internet connection or ISP-related issues

• User’s inability to install or use third-party apps

• Change of mind after purchase

• Violations of our Terms of Service

• Expired plans or partial usage

3. How to Request a Refund

To request a refund, please fill out the Refund Request Form. The form will ask for the following details:

• Your name

• Your email address

• The reason for your refund request

Once submitted, our team will review your request and respond within 2–3 business days .

4. Processing Refunds

If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account.

5. Contact Us

For any questions related to our refund policy, you can reach us at:
📧 Email: [email protected]
🌐 Website: https://hoxtoon.com